Susanluca Return Policy
Thank you for choosing Susanluca. To ensure a seamless shopping experience, we have outlined our straightforward return policy below:
1. Return Window
You may request a return within 30 days of receiving your order. Returns beyond this period will not be accepted.
2. Return Conditions
Item Condition: Items must be unused, undamaged, and in their original packaging with all tags and accessories intact.
Required Documentation: Provide the original order number and valid proof of purchase (electronic or physical receipt).
Tag Requirement: All product labels (e.g., price tags, material tags) must remain attached and unaltered.
Note: Items not meeting these criteria will be returned to you or subject to delayed refund processing.
3. Return Process
Contact Customer Service: Email [email protected] with your order number and reason for return.
Ship the Item:
Address: Susanluca Returns Department, 1003 Queen St E, Toronto, ON M4M 1K1, Canada
Use a trackable shipping method and retain the tracking number. Return shipping costs are the customer’s responsibility.
Return Confirmation: We will notify you via email once your item is received and approved.
4. Refund Details
Refunds will be issued to your original payment method within 7 business days of approval.
Processing times may vary depending on your bank or payment provider.
5. Exceptions
Non-returnable items: Custom-made products, final sale/promotional items, and personal care products are exempt from returns.
Customers are responsible for return shipping costs unless the return is due to a quality defect.
6. Contact Us
Email: [email protected] (response within 48 business hours).
Policy Updates: Susanluca reserves the right to modify this policy. Changes will be posted on our official website.
Thank you for your trust!
The Susanluca Team
Important Notes:
Ensure items are securely packaged; we are not liable for damage during transit.
International returns may incur customs fees. We recommend using a prepaid duty/tax shipping service.